A BEAUTICIAN says she has been offered just £30 after a creepy Morrisons driver tracked her down on Facebook and messenger her.
Molly, 28, claimed the employee trawled by means of and favored a string of her images till she realised who he was and blocked him.
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She known as the person’s strategy “scary” and complained to the grocery store, however says they did not take her considerations severely.
Molly, who didn’t need to give her surname, then raised the matter with Ocado, who ship for Morrisons, and each corporations have now promised to analyze.
Now, months on, Morrisons has solely apologised to Molly – and offered her a mere £30 voucher to apologize.
She advised BiminghamLive: “After they initially mentioned they’d examine, I did not hear something again in any respect. Not one name or e mail.”
Molly mentioned Morrisons solely apologised and offered a £30 voucher after the press acquired again in contact.
She added: “It’s just added insult to harm.”
The beautician, from Northfield, Birmingham, mentioned she had been left shaken by the expertise in September.
She mentioned: “When he delivered the purchasing he was nice, completely nice and mentioned thanks for purchasing with us.
“He introduced the purchasing as much as my flat and I mentioned ‘thanks’.
“It was a really small dialog we had.”
However six hours later Molly mentioned she was horrified to find the driver had apparently tracked her down on Facebook.
He despatched her a private message and had seemingly been trying by means of her photos.
Molly recalled: “He delivered the purchasing to me after which later appeared up my identify on social media and tried to message me.
“He just mentioned ‘Hello’ then began liking images of me on my Facebook web page, which to me insinuates one thing else.
“I reside on my very own, I’m a younger woman. It’s actually scary.”
After they initially mentioned they’d examine, I did not hear something again in any respect.
Molly
In an e mail to Molly this week, Morrisons apologised and mentioned what unfolded “shouldn’t have occurred and I respect that this can have been upsetting for you”.
The corporate added: “In fact while he could also be an Ocado worker he’s representing the Morrisons model when delivering in certainly one of our vans and we wish to reassure you that this has been taken very severely.”
Morrisons mentioned that Ocado had mentioned it had “taken applicable motion in relation to the driver”.
The e-mail continued: “While we can not present element on precisely what this motion is, we will affirm that your particulars are not on his telephone and that he won’t ship to you.
“I would additionally wish to reassure you that Ocado has delivered further coverage coaching to all drivers.”
The e-mail added: “As an additional provide of apology for the poor service you might have skilled once you introduced this to our consideration, I wish to give you a £30 voucher with my compliments for this poor service and I will organize for this to be despatched to you.”
Morrisons advised BirminghamLive: “We’re unable to remark on the result of this investigation attributable to GDPR however wish to once more provide assurances that this incident has been taken severely.”
